At Vanguard Coin Group, we are committed to providing our customers with high-quality products and outstanding customer service. However, if for any reason you are not satisfied with your purchase, we offer a refund policy to ensure that our customers are satisfied with their transactions.

Eligibility for Refund

The following conditions must be met in order to be eligible for a refund:

• The product must be returned within 30 days of the original purchase date.
• The product must be returned in its original condition, including all packaging and accessories.
• The product must not have been used, damaged, or altered in any way.

Exceptions to Refund Policy

The following conditions may void the eligibility for a refund:

• Custom or special orders
• Products sold as “final sale” or “as is”
• Products that have been damaged or altered by the customer
• Products that have been used or show signs of use

Refund Process

If you are eligible for a refund, the following steps outline the process:

1. Contact Vanguard Coin Group customer service by email at [email protected] or by phone at 656-881-6721 to initiate the refund process.
2. Provide proof of purchase, such as a receipt or order confirmation, and the reason for the refund request.
3. Our customer service team will review your request and, if approved, provide you with further instructions on how to return the product.
4. Once the product is received and inspected, a refund will be issued within 7-10 business days.

Refund Method

Refunds will be issued to the original method of payment used to purchase the product. If the original method of payment is no longer available, a check will be issued to the customer.

Contact Information

If you have any questions or concerns regarding our refund policy, please contact us by email at [email protected] or by phone at 656-881-6721. Our customer service team is available to assist you Monday through Friday from 9:00 AM to 5:00 PM EST.